B.S. Computer Science · CSU Monterey Bay
I have over four years of Tier 2 IT support experience across macOS, Windows, and iOS, including time as a Senior Technical Support Advisor at Apple. I've spent that time troubleshooting complex hardware and software issues, supporting system rollouts, and building out internal documentation. I also led a department-wide knowledge base project aimed at improving consistency and resolution time.
I'm currently working toward a B.S. in Computer Science at CSU Monterey Bay and making the move into software engineering. Right now I'm focused on building solid fundamentals in problem-solving, system design, and collaborative development, and keeping track of my progress through this ILP portfolio.
The CS Online program at CSU Monterey Bay covers core computer science topics in a structured sequence. Through the curriculum, I'm building the ability to: